(Senior) Operations Manager (m/w/d)

Berlin/Köln/remote
full time or part time
permanent

As a service-oriented and data-driven online access panel provider, horizoom has set itself the goal of generating real added value as a partner at eye level. Founded in Berlin in early 2023 and with currently 18 employees, we do not consider people as a resource, but think people first! We put our team, our survey participants and our customers in the center of our trade.
As part of our growth, we are looking for you to join us in Berlin or Cologne, become a part of horizoom!

Your tasks
  • Independent coordination of projects
  • Close cooperation and communication with the technical project managers of our international market research clients
  • Sampling, testing surveys, sending invitations to survey participants, controlling quotas, data management, data enrichment and implementation of online market research surveys
  • With appropriate experience and/or extensive training and further training, programming of online surveys is also possible
  • Communication with the management and the account management team
What you bring with you
  • Commercial or social science training, degree or training as a specialist in market and social research (FAMS) or comparable training and/or relevant professional experience in this field
  • Strong, proactive and service-oriented communication skills
  • Reliable, structured and forward-looking organizational skills
  • Internet affinity, not afraid of new technologies
  • Enjoy working with numbers
  • Very good knowledge of German, good knowledge of English
  • Good Microsoft Office skills, especially Excel
  • Knowledge of online market research and data analysis, professional experience in field services an advantage (e.g. knowledge of online panels or survey programs such as keyIngress, EFS Survey/Tivian/Questback/Unipark, Qualtrics, LimeSurvey, etc. or analysis systems such as SPSS)
  • Problem solving skills and flexibility
  • Outgoing, team-oriented appearance and strong service mentality
  • Emphatic approach in dealing with customers and colleagues
We offer you
  • Flexible working time models
  • Office as an ideas workshop & remote work in the creative atmosphere of our own office in a co-working space
  • Attractive annual leave model
  • Work-life balance
  • Participation in company success through employee profit-sharing program
  • Meditation and monthly massages
  • Employee team events
  • Employee training & development (in-house training, external training, mentoring, etc.)
  • Extra parental leave for fathers with limited, reduced working hours without loss of salary
  • Respectful interaction with each other, characterized by high esteem, trust and team resilience
  • …and much more!

We don’t need a long cover letter – just tell us who you are and why we are exciting for you. To do this, please send your resume, work samples and salary requirements by email to people@horizoom.de.

We are looking forward to you!

Rahel Bonhommet

Member of the Executive Board
Chief People Officer
Rahel Bonhommet
Chief People Officer

In addition to People & Culture, Rahel also manages horizoom’s accounting departments from the company’s headquarters in Berlin. With over 20 years of experience in the media and online panel industry, she was already involved in the founding of Berlin-based GapFish GmbH, among others. The graduate foreign language correspondent and mother of two lives a culture of cohesion and caring, sees herself as a people & culture ambassador and says “In the end it’s simple, it’s all about the people!”. In her free time Rahel enjoys cooking with family & friends, spending time at the gym and dancing through the clubs of her city!